The Stella process.
Our difference lies in our process.
We’re here to establish rock-solid relationships based on open communication and hierarchical harmony, paving the way for long-term success that lasts a lifetime. Our tried and tested process covers everything from comprehensive training to top-notch team building, leaving you with a streamlined process that works.
01
Onboarding
The logistics and planning phases of the onboarding process involve identifying your needs and developing a solution.
02
Recruitment
Our recruitment team cultivates a dynamic team composed of a team lead, manager, and agents.
03
Quality Assurance
Our Quality Assurance department creates learning platforms, tech tools, and processes to ensure consistent, high-quality results for your business.
04
Training
A point person at your company trains the Stella team lead who is responsible for all further training. Trainings are recorded, and curriculum materials are created for future use.
05
Communication
Communication is sent several times a day with reports on work completed and progress. Any problems are immediately handled and reported.