- In-office teams across Metro Manila
- U.S.-managed account leadership
Need one employee? We’ll handle it. Need fifty? We’ll scale with you. Stella builds offshore teams that grow from a single hire to a full operation — without skipping a beat.
Not freelancers. Trained, in-office, and on payroll.
Stella is a U.S.-focused offshore staffing and operations partner. We build dedicated teams in the Philippines, structure their workflows, and manage their performance — so you get reliable output without the operational drag.
SOPs, escalation paths, and tooling configured before day one — so output is predictable from week one.
Daily metrics, weekly QA, monthly business reviews. Visibility you can take to your executive team.
Dedicated team leads, HR, and IT — handled by us so you can stay focused on growing the business.
Each engagement starts with a workflow audit and ends with a managed team that owns the outcome — not just the task.
Structured staffing coordination for healthcare operations with compliance-aware support workflows.
Multi-channel customer support operations focused on response handling and structured escalation workflows.
Operational support for internal workflows, reporting systems, and process documentation.
We’ve built and managed teams across regulated, high-volume, and customer-critical environments. Each industry comes with its own playbook.
On-call coordination, credentialing, scheduling, and compliance support for staffing companies.
Candidate sourcing, screening workflows, and placement coordination at scale.
Back-office operations, data entry, reporting, and process management.
Phone, email, and chat support teams with escalation paths and QA built in.
HIPAA-aware administrative and operational support for mental health and behavioral health organizations.
Scalable offshore teams that grow with you — no long lead times, no overhead burden.
Stella is a structured offshore operations partner. We don’t drop a freelancer into your Slack and call it staffing — we build a team, train them on your stack, manage them in our office, and report on the outcomes you care about.
We document every step before we hire.
Job specs, KPIs, and team structure built around the workflow.
Multi-stage hiring, then onboarding on your stack and SOPs.
Daily ops, KPI tracking, weekly QA, monthly business reviews.
Add seats, shifts, and functions as your operation grows.
Client retention across all active engagements
Average time from kickoff to first hire on seat
Cost reduction vs. comparable U.S. roles
Average SLA attainment across managed queues
Shift coverage available across U.S. timezones
Average tenure of agents on Stella-managed teams
Read full case studies across healthcare, screening, and e-commerce.
Don’t see yours? Book a 30-minute call and we’ll walk through your operation.
Stella is a managed operations partner, not a freelancer marketplace. Your team works in our Philippine offices, follows mapped workflows, and is held to KPIs we manage on your behalf.
Most engagements move from discovery to launch in 4–6 weeks. Simple roles can be live sooner; regulated roles (healthcare, screening) sometimes take longer due to compliance training.
Yes. Teams are scheduled in your timezone with full coverage across U.S. business hours, including overnight shifts when required.
A dedicated team lead in our Manila office runs daily ops. A U.S.-based account lead owns the relationship, weekly reporting, and roadmap with you.
In-office operations with locked-down endpoints, NDAs, role-based access, and audit-trail tooling. We support HIPAA-aware workflows for healthcare clients.
30 minutes. We’ll walk through your operation, map the workflow, and outline a team build.
