- In-office teams across Metro Manila
- U.S.-managed account leadership
Stella builds dedicated, in-office teams in the Philippines that handle the operational work U.S. companies need to scale — call handling, back-office, recruiting, compliance, and more. Workflow-first, KPI-managed, fully owned end-to-end.
We map your process before we hire. Every team launches with documented playbooks, escalation paths, and quality checks built in.
Not freelancers. Not VAs. Full-time agents working in our Manila offices, with U.S.-based account leadership.
KPIs we manage on your behalf — SLA, quality scoring, throughput, retention. Reported daily.
Add 1 agent or 100. Same process, same standards, same operational discipline.
Each service runs on the same Stella discipline — mapped workflows, in-office teams, daily KPI reporting, U.S.-managed account leadership.
Ready to build your team? Let’s talk. No pressure — just a conversation about what you need.
