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Prior Authorization Services

A Dedicated Offshore Team for Prior Authorization Support

Stella International builds in-office teams that handle prior authorization documentation, submission tracking, and payer follow-up – so approvals don’t stall in a queue while your team is busy with patients.

98%

Client retention

21 d

Avg. time to hire

60%

Cost reduction

Prior auth support

Documentation · Submission tracking · Payer follow-up

The Prior Authorization Problem

Every Stuck Authorization Delays Care and Revenue

Prior auth follow-up is repetitive, time-consuming, and easy to deprioritize.

Between documentation gathering and payer call queues, authorization work competes for time with more urgent daily tasks.

A stalled authorization delays the patient’s care, not just your revenue.

Treatment or procedures wait on an authorization that no one has bandwidth to chase down.

Authorization requirements vary by payer and change often.

Keeping track of shifting payer rules is its own ongoing administrative burden.

The Stella Approach

A Dedicated Team That Owns the Authorization Queue

Stella builds a prior authorization support team trained on your payer requirements and documentation standards – tracking submissions, following up proactively, and flagging status changes so authorizations move instead of stalling.

Prior authorization documentation preparation

Submission coordination and tracking

Payer follow-up and status checks

Escalation of denied or delayed authorizations to your internal team

Payer-specific requirement tracking

Reporting on authorization turnaround time and status

How We Work

How Stella Builds Your Prior Authorization Team

01

Discovery
Call

We learn your authorization volume, payer mix, and current bottlenecks. 30 minutes.

02

Workflow
Mapping

We document your authorization workflow and payer-specific requirements before we hire anyone.

03

Role Design
and Hiring

Job specs and KPIs built around your payer mix, with candidates sourced and screened from our Philippines talent network.

04

Client
Interviews

You interview shortlisted candidates and make the final hiring decision.

05

Onboarding
and Training

Your team trains on your documentation standards and payer portals before go-live.

06

Launch, Manage,
and Report

Daily operations managed in-office. KPI dashboard, weekly QA, monthly business reviews.

Practices Trust Stella With Their Authorization Queue

98%

client retention across all active engagements

60%+

cost reduction vs. comparable U.S. administrative roles

21 days

average from kickoff to first hire on seat

We were spending 40% of our senior recruiters’ time on sourcing and scheduling. Stella took that over in five weeks. Now they’re closing two more deals a month.

CEO, Mid-Size Staffing Agency

Stella didn’t just give us bodies — they mapped our entire placement coordination workflow, hired a team around it, and now it runs itself. I check the KPI dashboard once a day.We were burning out our U.S. coordinators on credentialing follow-up. Stella took that entire function offshore in six weeks. The backlog is gone.

Director of Operations, Recruitment Agency

FAQ

Frequently Asked Questions - Prior Authorization Services

Does Stella submit authorizations directly?

Scope is defined during workflow mapping. Some clients have Stella’s team submit directly under supervision; others use Stella for documentation and follow-up only.

What payers and specialties can the team support?

Your team is trained on the specific payers and authorization requirements relevant to your practice during onboarding.

Can Stella help clear an existing authorization backlog?

Yes. Backlog cleanup is a common starting scope, transitioning to ongoing follow-up once current.

How is this different from insurance verification?

Verification confirms coverage exists; prior authorization is the specific approval process required before certain services are covered. Many clients use both services together.

How quickly can a prior authorization team launch?

Most engagements move from discovery to launch in 4 to 6 weeks.

Does the team handle patient documentation securely?

Stella operates HIPAA-aware workflows with in-office, locked-down endpoints and NDAs. Specific data handling is reviewed during discovery.

Stop Letting Authorizations Sit in a Queue.

Book a 30-minute discovery call. We’ll map your authorization workflow and outline what a dedicated Stella team would look like for your practice.