- In-office teams across Metro Manila
- U.S.-managed account leadership
Your information is confidential.
Standard SLA across our airline reservation desks.
Of airline-track candidates makes it onto a client team.
Pre-built workflows and KPI baselines tuned to how airlines actually operates.
Ticket reissue, exchange, refund processing, and fare-rule interpretation across GDS environments.
Disruption recovery — rebooking, hotel/voucher coordination, and proactive customer communications during weather and operational events.
Stella’s airlines teams aren’t repurposed VAs. They’re recruited against role-specific criteria, trained on industry workflows, supervised by Stella managers, and measured against KPIs that matter to your business.
That’s why operators across airlines keep growing their Stella teams — month after month.
Sabre, Amadeus, Travelport (Apollo / Galileo / Worldspan), Navitaire, and many airline-specific PSS environments.
Yes. Multi-shift coverage spanning U.S., EMEA, and APAC time zones is standard for airline engagements.
Most engagements move from discovery to launch in 4–6 weeks, depending on role complexity and compliance requirements.
Yes. Teams are scheduled in your timezone with full coverage across U.S. business hours, including overnight shifts when required.
Stella is a managed operations partner, not a freelancer marketplace. Your team works in our Manila offices, follows mapped workflows, and is held to KPIs we manage on your behalf.
Per-seat, all-inclusive — recruiting, training, management, facilities, equipment, and QA bundled into a single monthly rate. We send a written proposal before any commitment.
Ready to build your team? Let’s talk. No pressure — just a conversation about what you need.
