ENGAGEMENT MODELS

Flexible engagement models built around your operation.

We structure each engagement around your team size, workflow, support needs, compliance requirements, and growth plans — so you get the right structure, support, and scalability from day one.
Starter

1–3 seats

Best for piloting an offshore function or replacing a single role.

Dedicated full-time agents

In-office Manila operations
Weekly KPI reporting
U.S. account lead
Team

4–15 seats

Standing up a full offshore function — managed end-to-end by Stella.

Everything in Starter
Dedicated team lead + QA
Daily KPI dashboards
Weekly business reviews
Workflow documentation

MOST POPULAR

Enterprise

15+seats

Multi-team, multi-shift operations with dedicated infrastructure.

Everything in Team
Dedicated operations manager
Custom security & compliance
24/7 coverage available
Strategic capacity planning
Each engagement is custom-scoped based on complexity, shift coverage, compliance, and operational needs.
Common Questions

Frequently asked.

Don’t see your question? Reach out and we’ll respond same-day.

Do your ABA teams understand payer-specific auth requirements?

Yes. We maintain payer-specific playbooks for the major ABA payers (Optum, BCBS plans, Aetna, TRICARE, state Medicaid programs) and train teams on each.

CentralReach, Rethink, AccuPoint, Hi-Rasmus, Theralytics, Lumary, NPAWorks, and most ABA-specific practice management systems.

Most engagements move from discovery to launch in 4–6 weeks, depending on role complexity and compliance requirements.

Yes. Teams are scheduled in your timezone with full coverage across U.S. business hours, including overnight shifts when required.

Stella is a managed operations partner, not a freelancer marketplace. Your team works in our Manila offices, follows mapped workflows, and is held to KPIs we manage on your behalf.

Per-seat, all-inclusive — recruiting, training, management, facilities, equipment, and QA bundled into a single monthly rate. We send a written proposal before any commitment.

Build your offshore team with Stella

Tell us what you’re scaling. We’ll help design a team structure built for long-term operational growth.