• In-office teams across Metro Manila
  • U.S.-managed account leadership
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Home Care Scheduling Support

Dedicated Offshore Scheduling Support for Home Care Agencies

Stella International builds in-office teams focused specifically on caregiver scheduling and coordination – trained on your scheduling system, managed to fill-rate and coverage KPIs.
Build Your Scheduling Support Team
  • In-office Manila teams
  • HIPAA-aware workflows
  • U.S.-managed account leadership

98%

Client retention

21 d

Avg. time to hire

60%

Cost reduction

Caregiver shift scheduling and matching

Works within your existing scheduling software – not a replacement for it
THE HOME CARE SCHEDULING PROBLEM

Caregiver Scheduling Gets Harder as Your Client Roster Grows

Matching caregivers to clients across changing availability is a full-time coordination job.

Shift changes, call-outs, and new client intake all compete for the same scheduling attention.

Unfilled shifts create real risk for clients who depend on consistent care.

A scheduling gap in home care isn’t just an inconvenience – it can mean a client goes without needed support.

Scheduling software alone doesn’t solve the coordination problem.

A tool can show you the gaps; it can’t call caregivers, resolve conflicts, or manage last-minute changes the way a trained coordinator can.
THE STELLA APPROACH - A TEAM, NOT SOFTWARE

A Dedicated Scheduling Coordination Team for Your Agency

Stella builds a team focused specifically on caregiver scheduling and coordination – trained on your existing scheduling system, not a replacement for it. Your team fills gaps, manages changes, and keeps coverage on track, with clear KPI reporting on fill rate and coverage.

Caregiver shift scheduling and matching

Real-time coverage gap management and last-minute rescheduling

Caregiver availability tracking and communication

New client intake scheduling coordination

Reporting on fill rate, coverage gaps, and scheduling turnaround

Works within your existing scheduling software - not a replacement for it

How We Work

How Stella Builds Your Scheduling Support Team

01

Discovery
Call

We learn your scheduling system, caseload size, and current coverage gaps. 30 minutes.

02

Workflow
Mapping

We document your scheduling rules and escalation process for gaps before we hire.

03

Role Design
and Hiring

Job specs and KPIs built around fill rate and coverage, with candidates sourced and screened from our Philippines talent network.

04

Client
Interviews

You interview shortlisted candidates and make the final hiring decision.

05

Onboarding
and Training

Your team trains on your scheduling software and rules before go-live.

06

Launch, Manage,
and Report

Daily operations managed in-office. KPI dashboard, weekly QA, monthly business reviews.
Start Your Scheduling Support Build

PENDING VERIFICATION

98%

client retention across all active engagements (Stella-wide, not home-care-specific)
We were spending 40% of our senior recruiters’ time on sourcing and scheduling. Stella took that over in five weeks. Now they’re closing two more deals a month.

CEO, Mid-Size Staffing Agency

Stella didn’t just give us bodies — they mapped our entire placement coordination workflow, hired a team around it, and now it runs itself. I check the KPI dashboard once a day.We were burning out our U.S. coordinators on credentialing follow-up. Stella took that entire function offshore in six weeks. The backlog is gone.

Director of Operations, Recruitment Agency

FAQ

Frequently Asked Questions - Home Care Scheduling Support

Is this a scheduling software product?
No. Stella provides a trained team that works inside whatever scheduling software your agency already uses – not a software product itself.
Home care is not currently one of Stella’s named industries. Ask your account lead directly about current experience before assuming this is an established vertical.
Yes. Teams can be scheduled across U.S. time zones, including overnight and weekend shifts, based on your coverage needs.

Your team trains on whatever scheduling system your agency already uses.

Most engagements move from discovery to launch in 4 to 6 weeks.

Stella operates HIPAA-aware workflows with in-office, locked-down endpoints and NDAs. Specific data handling is reviewed during discovery.

Keep Coverage Consistent as Your Caseload Grows.

Book a 30-minute discovery call. We’ll map your scheduling workflow and give you an honest read on fit for your agency.
Book a Discovery Call
Call (520) 826-4146

In-office Manila teams

HIPAA-aware workflows

U.S.-managed

98% client retention