- In-office teams across Metro Manila
- U.S.-managed account leadership
Stella runs offshore teams for Shopify, Amazon, and direct-to-consumer brands — customer service, listing management, returns, order processing, and marketplace ops.
Shopify, Amazon Seller Central, and DTC ops
24/7 customer service coverage
Listing management, PIM, and inventory
Returns, refunds, and dispute resolution
Your information is confidential.
Multi-shift teams handling customer service around the clock.
Industry-leading first-response time on customer service tickets.
Vs. comparable U.S.-based e-commerce ops teams.
Pre-built workflows and KPI baselines tuned to how e-commerce actually operates.
Stella’s e-commerce teams aren’t repurposed VAs. They’re recruited against role-specific criteria, trained on industry workflows, supervised by Stella managers, and measured against KPIs that matter to your business.
That’s why operators across e-commerce keep growing their Stella teams — month after month.
Yes. Multi-shift coverage across U.S. day, evening, and overnight is standard for our e-commerce clients.
Shopify, Amazon Seller Central, Walmart Marketplace, Magento, BigCommerce, WooCommerce, and most major OMS, helpdesk, and PIM platforms.
Most engagements move from discovery to launch in 4–6 weeks, depending on role complexity and compliance requirements.
Yes. Teams are scheduled in your timezone with full coverage across U.S. business hours, including overnight shifts when required.
Stella is a managed operations partner, not a freelancer marketplace. Your team works in our Manila offices, follows mapped workflows, and is held to KPIs we manage on your behalf.
Per-seat, all-inclusive — recruiting, training, management, facilities, equipment, and QA bundled into a single monthly rate. We send a written proposal before any commitment.
Ready to build your team? Let’s talk. No pressure — just a conversation about what you need.
