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Medical Billing Outsourcing

Dedicated Offshore Medical Billing Teams for U.S. Practices

Stella International builds in-office billing support teams – not a shared billing service, not a black-box vendor. Your team is trained on your billing software and workflow, managed to daily KPIs, and reports directly to you.

98%

Client retention

21 d

Avg. time to hire

60%

Cost reduction

Billing workflow visibility

Aging · Denials · Throughput

The Medical Billing Problem

Billing Backlogs Are Revenue You’ve Already Earned But Haven’t Collected

Claims follow-up loses to whatever is more urgent that day.

Billing administration rarely gets dedicated, protected time when front-desk and clinical demands compete for the same staff.

Denial management requires sustained, detail-heavy attention.

A denial worked three weeks late is far less likely to be successfully appealed than one worked within days.

A full in-house billing department is a heavy fixed cost.

For many practices, the billing volume doesn’t justify a multi-person U.S. billing department – but it’s too much for existing staff to absorb.

The Stella Approach

A Structured Billing Team Built Around Your Workflow, Not a Generic Process

Stella maps your full billing cycle before we hire – submission, follow-up cadence, denial handling, payment posting – then builds a dedicated in-office team trained specifically on your software and rules. You get daily visibility into aging, denials, and throughput, not a black box.

Payment posting support and reconciliation assistance

Denial management and resubmission workflows

Email and patient message triage

Patient billing and statement follow-up

Aging report management

Reporting: denial rate, days in A/R, and weekly throughput

How We Work

How Stella Builds Your Billing Team

01

Discovery
Call

We learn your billing software, claim volume, and current backlog. 30 minutes.

02

Workflow
Mapping

We document your full billing cycle and denial-handling rules before we hire.

03

Role Design
and Hiring

Job specs and KPIs built around your billing cycle, with candidates sourced and screened from our Philippines talent network.

04

Client
Interviews

You interview shortlisted candidates and make the final hiring decision.

05

Onboarding
and Training

Your team trains on your billing software and SOPs before touching live claims.

06

Launch, Manage,
and Report

Daily operations managed in-office. KPI dashboard, weekly QA, monthly business reviews.

Practices Trust Stella With Their Billing Cycle

98%

client retention across all active engagements

60%+

cost reduction vs. comparable U.S. billing roles

21 days

average from kickoff to first hire on seat

We were spending 40% of our senior recruiters’ time on sourcing and scheduling. Stella took that over in five weeks. Now they’re closing two more deals a month.

CEO, Mid-Size Staffing Agency

Stella didn’t just give us bodies — they mapped our entire placement coordination workflow, hired a team around it, and now it runs itself. I check the KPI dashboard once a day.We were burning out our U.S. coordinators on credentialing follow-up. Stella took that entire function offshore in six weeks. The backlog is gone.

Director of Operations, Recruitment Agency

FAQ

Frequently Asked Questions - Medical Billing Outsourcing

Is this full-cycle billing or billing support?

Scope is defined during workflow mapping. Some engagements cover the full billing cycle; others focus on follow-up, denial management, or specific sub-functions. We confirm the exact scope with you before launch.

What billing software can the team use?

Your team trains on whatever platform you already use.

How is this different from a traditional billing company?

A billing company typically processes your claims through their own shared system and staff. Stella builds a dedicated team that works directly in your systems, managed like an extension of your practice, not a third-party vendor.

Can Stella help clear an existing backlog?

Yes. Backlog cleanup is a common starting scope, transitioning to ongoing management once current.

How quickly can a billing team launch?

Most engagements move from discovery to launch in 4 to 6 weeks.

How is PHI handled in the billing workflow?

Stella operates HIPAA-aware workflows with in-office, locked-down endpoints, NDAs, and role-based access controls.

Stop Leaving Earned Revenue Uncollected.

Book a 30-minute discovery call. We’ll map your billing cycle and outline what a dedicated Stella billing team would look like for your practice.