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Medical Billing Virtual Assistant

A Dedicated Offshore Medical Billing Virtual Assistant Team

Stella International builds in-office billing support teams that handle claims follow-up, denial tracking, payment posting support, and billing administration – trained on your billing software and managed to your KPIs.

98%

Client retention

21 d

Avg. time to hire

60%

Cost reduction

KPI-managed billing support

Claims follow-up · Denial tracking · Weekly throughput

The Billing Backlog Problem

Every Day a Claim Sits Unworked Is Revenue You’re Not Collecting

Claims follow-up gets deprioritized when the front desk is busy.

Billing administration competes with patient-facing work for the same staff’s time – and billing usually loses.

Denials pile up faster than a lean team can work them.

Every unworked denial is aging revenue. Without dedicated follow-up capacity, denial backlogs quietly grow month over month.

Hiring a dedicated U.S. billing specialist is a big fixed cost for the volume.

Many practices don’t have enough billing volume to justify a full U.S. hire, but too much to manage with existing staff.

The Stella Approach

A Structured Billing Support Team Built Around Your Workflow

Stella maps your billing workflow – claims submission, follow-up cadence, denial handling, payment posting – before we hire a single person. Your offshore billing support team then operates against documented SOPs and reports on aging, denial rates, and follow-up throughput.

Claims follow-up and status tracking

Denial tracking and resubmission support

Payment posting support and reconciliation assistance

Insurance verification support

Patient billing inquiries and statement follow-up

Reporting: aging reports, denial trends, and weekly throughput

How We Work

How Stella Builds Your Billing Support Team

01

Discovery
Call

We learn your billing software, claim volume, and current backlog. 30 minutes.

02

Workflow
Mapping

We document your billing and follow-up workflow, including denial-handling rules, before we hire.

03

Role Design
and Hiring

Job specs and KPIs built around your billing cycle, with candidates sourced and screened from our Philippines talent network.

04

Client
Interviews

You interview shortlisted candidates and make the final hiring decision.

05

Onboarding
and Training

Your team trains on your billing software and SOPs before touching live claims.

06

Launch, Manage,
and Report

Daily operations managed in-office. KPI dashboard, weekly QA, monthly business reviews.

Practices Trust Stella With Their Billing Workflow

98%

client retention across all active engagements

60%+

cost reduction vs. comparable U.S. billing support roles

21 days

average from kickoff to first hire on seat

We were spending 40% of our senior recruiters’ time on sourcing and scheduling. Stella took that over in five weeks. Now they’re closing two more deals a month.

CEO, Mid-Size Staffing Agency

Stella didn’t just give us bodies — they mapped our entire placement coordination workflow, hired a team around it, and now it runs itself. I check the KPI dashboard once a day.We were burning out our U.S. coordinators on credentialing follow-up. Stella took that entire function offshore in six weeks. The backlog is gone.

Director of Operations, Recruitment Agency

FAQ

Frequently Asked Questions - Medical Billing Virtual Assistants

Does Stella submit claims directly, or support the process?

Scope is defined during workflow mapping – some clients have Stella’s team work directly in the billing platform under supervision; others use Stella for follow-up and administration only. We confirm the exact scope with you before launch.

What billing software can the team use?

Your team trains on whatever platform you already use. Access and training are configured during onboarding.

Is this different from hiring a billing VA off a freelance platform?

Yes. Your billing support team works in Stella’s Manila office, follows documented SOPs, is managed by a dedicated team lead, and reports on daily KPIs – not an independent freelancer working ad hoc.

Can Stella help with an existing denial backlog?

Yes. Backlog cleanup is a common starting scope, with the team transitioning to ongoing follow-up once current is caught up.

How quickly can a billing support team launch?

Most engagements move from discovery to launch in 4 to 6 weeks. Compliance-adjacent roles sometimes take longer.

How does Stella handle PHI in billing workflows?

Stella operates HIPAA-aware workflows with in-office, locked-down endpoints, NDAs, and role-based access controls. Specific PHI handling is reviewed during discovery.

Stop Letting Claims Age Past the Point of No Return.

Book a 30-minute discovery call. We’ll map your billing workflow and outline what a dedicated Stella billing support team would look like for your practice.