- In-office teams across Metro Manila
- U.S.-managed account leadership
Stella International builds and manages dedicated offshore teams for ABA therapy companies. From authorization tracking and intake coordination to scheduling, billing support, and credentialing, we handle the operational load pulling your BCBAs and center directors away from care — so your clinical team can focus on clients, not paperwork.
Tell us what you need. We'll respond within one business day.
Across all active engagements.
From kickoff to first team member on seat.
Vs. comparable U.S. roles.
Across managed queues.
Every payer has its own units, renewal window, and paperwork. When a reauthorization pends past the current auth, sessions stop and families lose trust. Stella builds dedicated authorization tracking teams that flag expirations weeks out, not days out.
Cancellations, coverage gaps, and last-minute RBT call-outs get harder with every client you add. Stella builds the offshore scheduling bandwidth to absorb growth without dropping sessions or burning out on-site staff.
Claims submission, payment posting, and AR follow-up for ABA-specific codes compete with intake calls, parent communication, and credentialing. Stella's billing support teams work your queues daily on structured SLAs.
Stella doesn’t place individual contractors or hand you a pool of VAs. We build a structured offshore team — intake coordinators, authorization specialists, scheduling support, billing administrators, and credentialing staff — in our Manila offices, trained on your platform, and managed to your KPIs. Every engagement starts with a workflow audit so your team launches with documented SOPs, not guesswork.
Workflow-first, not VA-first. Every ABA team is built around your documented SOPs.
Six structured steps from first call to a fully managed team.
We learn your operation — client volume, platform (CentralReach, Rethink, NPAWorks, or other), payer mix, and current bottlenecks. 30 minutes. No pitch deck.
Before we hire a single person, we document every workflow your team will own — authorization protocols, intake checklists, escalation paths, and tooling.
We define job specs and KPIs for each seat, source candidates across our Philippines talent network, and run multi-stage skills and culture screening.
You interview shortlisted candidates and select your team. You own the hiring decision.
Your team is trained on your systems, SOPs, and HIPAA-aware workflows before go-live. No surprises on day one.
Daily operations managed in-office by Stella. Live KPI dashboard, weekly QA reviews, and monthly business reviews. Your U.S.-based account lead is your single point of contact.
"Stella rebuilt our authorization tracking workflow and hired a team around it. Reauthorizations stopped pending past the current auth, and our billing team finally has clean queues."
"We were burning out our front desk on scheduling and intake calls. Stella took that entire function offshore in six weeks. Our show rate hasn't dropped since."
Don’t see your question? Reach out and we’ll respond same-day.
Yes. Stella operates HIPAA-aware workflows with in-office, locked-down endpoints, NDAs, role-based access controls, and audit-trail tooling. We do not handle PHI directly but support the administrative and coordination workflows that sit adjacent to it.
Yes. Stella's teams train directly inside the platform your practice already uses, following your existing SOPs rather than asking you to adopt new tools.
Most engagements move from discovery to a live team in 4 to 6 weeks. Behavioral-health and compliance-adjacent roles sometimes require additional training time. We will give you an honest timeline during the discovery call.
Stella's teams support billing and authorization workflows — submission, tracking, follow-up, and reconciliation — under the supervision of your internal billing and clinical leads. We do not make treatment or utilization decisions.
A dedicated team lead in our Manila office runs daily operations. A U.S.-based Stella account lead owns the client relationship, weekly reporting, and operational roadmap with you.
Yes. Stella's teams are designed to scale with your business. Add seats, shifts, or whole functions in weeks — not months — using the same hiring and onboarding process.
Tell us what roles you’re scaling. We’ll come back with a proposal within one business day.
